| Our Guarantee
Quality, reliability and excellent customer service are the three elements that have contributed to our success. We stand behind our work, and if for any reason you are unhappy with your order, please don't hesitate to contact us .We will work to resolve any problem or question that you may have. We understand the importance of your event and we will do everything possible to ensure that you receive your order on time, and to your complete satisfaction.
Optical crystal is suitable for all varieties of sandblasting engraving and 3D laser engravings. Shengyin crystal is a top choice for professional Engraving Artists to create unique and valuable art pieces.
Our products are only manufactured with the finest materials such as full lead crystal or optical glass. Each piece that leaves our factory has passed a quality control for purity, tension, contamination, bubbles, angles and size. For this reason we guarantee for the best quality that is suitable for all kinds of engravings.
You will get the much lower price than importing China goods via Hong Kong or buy them from the importers in your own country due to the lowest labour cost in Mainland China if you import directly from us.
| What is your usual turnaround time?
Our usual turnaround time is 7 to 10 working days after receiving your deposit of the order or full payment. We will make every attempt to meet your deadline within this time frame.
Will my items be individually boxed?
Yes! All our products will first cling wrapped and then in a box with silk foam or velvet inside. These items are designed to protect the item through the rigors of shipping. Decorative gift box is available at no additional charge.
What shipping method do you use?
For sample delivery, we generally ship via DHL, and FedEx, or by air. Shipping method sometimes are determined by our clients. For large orders, our customer practice is to ship by sea. Our Customer Service will offer you more information about shipping.
What is the minimum order quantity?
Our minimum order quantity is 100pcs each drawing for 3D –laser engraving items. For optical crystal blanks and other carving, the minimum order quantity is subject to your demand.
What is your general export packing?
All our exporting goods are strictly and strongly packed with a view to avoid any unnecessary breakage. If no specific request from our customer, we generally pack the goods with our normal packing material. For gift box packing, there is no additional cost. Please be sure to let us know which packing your prefer.
What is your principle on samples?
For samples of our current designs, there is no charge for sample making fee. In most cases, samples are free of charge when freight is collect. Most of our clients are willing to supply us their DHL ,UPS or Fedex number. Sometimes, if the samples are in high value, it is supposed to charge sample fees refundable only if minimum order is placed. Our Customer Service will alert you to this charges within 2 working day.
Do you make all of your products?
Yes, all of our products are produced in house by hand. This enables us to ensure top quality and meet your delivery requirements.